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FAQ

Frequently Asked Questions

Quick answers for parents, schools, and support teams using Dora.

Common questions

FAQ
Is Dora a diagnostic tool?

No. Dora provides screening-level summaries and workflow support. Reports should be reviewed alongside professional judgment and, where appropriate, formal assessment.

Who can register?

Parents can create parent accounts. Schools can register a school workspace and create an initial school administrator account.

What happens after school registration?

Dora creates a school workspace, a school record, and an administrator account. The admin verifies their email and is then routed to the school dashboard.

Can reports be regenerated?

Some pathway reports are saved as frozen snapshots once generated, so the same report can be opened and downloaded later without changing unexpectedly.

Why do I need an OTP code?

OTP verification helps confirm that the email address belongs to the person signing in or registering.

Where do I get help?

Visit the support page for help with account access, reports, learner setup, and school registration.