Support
How can we help?
Get help with accounts, learner profiles, school access, assessments, and reports.
Support options
HelpEmail support
[email protected]
Best for account access, setup questions, reports, and school registration.
Urgent concerns
Use local emergency channels
Dora is not monitored as an emergency or crisis response service.
Common support topics
- Account access, OTP codes, or email verification.
- Registering a school or creating a parent account.
- Adding learners, assigning assessments, or completing guided screens.
- Opening, downloading, or sharing generated reports.
Before contacting support
Check that you are using the correct email address, that the OTP has not expired, and that you have permission to view the school, learner, or report you are trying to access.
Contact support
Email: [email protected]
When contacting support, include your account email, school name if applicable, the page you were using, and a short description of what happened.
Urgent concerns
Dora is not an emergency service. If a learner may be at immediate risk of harm, contact local emergency services or the appropriate safeguarding lead immediately.